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An intelligent user-facing chatbot that converses with the user as a support chatbot, follows a series of steps and generates an appropriate support ticket based on the user interaction.
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Support Ticket Chatbot
An intelligent user-facing chatbot that converses with the user as a support chatbot, follows a series of steps and generates an appropriate support ticket based on the user interaction. It is one of the popular use-cases for the Customer Support industry.
Example Interaction:
Chatbot: Hello! How can I assist you today?
User: I’m having trouble logging into my account.
Chatbot: Could you please describe the issue you are experiencing in as much detail as possible?
User: Whenever I try to log in, I get an error message saying "Invalid credentials."
Chatbot: Thank you for the details. When did this issue first occur?
User: It started this morning.
Chatbot: Have you encountered this issue before?
User: No, this is the first time.
Chatbot: Can you please provide your full name?
User: John Doe.
Chatbot: What is the best email address to reach you at?
User: [email protected].
Chatbot: Could you also provide your account ID or username?
User: My username is johndoe123.
Chatbot: Are there any specific error messages or codes you’ve seen?
User: Yes, it says "Invalid credentials."
Chatbot: Have you tried any troubleshooting steps on your own? If so, what did you try?
User: I tried resetting my password, but it didn’t work.
Chatbot: How urgent is this issue for you? (Low, Medium, High)
User: It’s quite urgent; I need access to my account for work.
Chatbot: Thank you for providing all the information. I am creating a support ticket for you now. Is there anything else you would like to add or any other issue you need help with?
User: No, that’s all for now.
Chatbot: Your support ticket has been created. You will receive an email confirmation shortly. Our support team will get back to you as soon as possible. Thank you for your patience!
This chat pipe guides the chatbot to efficiently gather all necessary information to create a comprehensive support ticket, ensuring a smooth and effective support process for the user.