examples/cs-tickets-to-faq-summarizer
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Summarize customer support tickets into FAQs to put inside documentation

customer-support

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Hi John,

Thank you for reaching out to us. I understand your concern regarding the delivery issues when sending bulk emails using our API. Let's address this step by step.

API Limits and Throttling: Our API has rate limits to ensure optimal performance for all users. For bulk email sending, there is a limit of 1000 emails per minute. If you exceed this limit, some emails might not be processed. Please ensure that your application is adhering to these limits.

Email Deliverability: Several factors can affect email deliverability, such as:

Recipient Email Filters: Ensure that your emails are not being marked as spam by the recipients' email filters.
Email Content: Avoid using content that might trigger spam filters. Use our email spam checker tool to evaluate your email content.
DKIM and SPF Records: Make sure you have correctly configured DKIM and SPF records for your domain. This improves your email's credibility and deliverability.
Error Logs: Our API provides detailed error messages in the response if an email fails to send. Please check the response from the /send_bulk endpoint to see if there are any specific error codes or messages. Common issues include invalid email addresses or content issues.

Retry Mechanism: Implement a retry mechanism in your application to handle transient errors. Sometimes, emails might not get delivered due to temporary issues, and retrying can help.

Support for Large Volumes: For sending very large volumes of emails, consider breaking them into smaller batches and sending them at intervals to avoid hitting rate limits.

Here are some steps you can take to diagnose and resolve the issue:

Check API Response: Look at the responses from the /send_bulk endpoint for any errors or warnings.
Review Email Content: Ensure your email content complies with best practices to avoid spam filters.
Monitor Delivery Status: Use our delivery status tracking feature to monitor the delivery of each email.
If you have any specific error messages or logs from your attempts, please share them with us, and we'll be happy to assist further.

Best regards,
Jane Doe
Customer Support Team
ACME

Feel free to reach out if you have any more questions or need further assistance!

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Summarization use cases in Customer support industry

Ticket Summarization: Summarize customer support tickets to help support agents understand issues quickly and provide faster resolutions.
AI-Powered Query Response: Enable customer support to use AI to generate accurate answers to user queries based on the provided docs. This improving accuracy and speeds up the support process.
FAQ Generation: Automatically generate FAQ entries from customer inquiries and support interactions like this Pipe.

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examples/cs-tickets-to-faq-summarizer
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Prompt: System Instructions

About

Meta

Type

JSON mode

Moderation

Stream mode

Store messages

Variables

{{question}}

{{answer}}

Tools

Safety

Readme

⌘Langbase

Prompt: System Instructions

About

Meta

Type

JSON mode

Moderation

Stream mode

Store messages

Variables

{{question}}

{{answer}}

Tools

Safety

Readme

Langbase